1000 София, ул. “Раковски” 108, тел. 029876169, sai.bg.office@gmail.com, www.sai.bg

KEY CONCEPTS OF THE DEPLOYMENT OF THE INFORMATION TECHNOLOGIES INFRASTRUCTURE LIBRARY (ITIL) – STRUCTURE, CONCEPTIONS, DEPLOYMENT Y. Mitev, L. Kirilov Key Words IT management; ITIL; integration; service transition Abstract This article gives the ITIL framework objectives, structure and functionalities. We explore the ITIL best practices with application to several real cases. It is shown where and how much ITIL is efficient in different real situations Article PDF Download article (PDF)